Privacy policy
1. Data controller
The controller of your personal data under Regulation (EU) 2016/679 (“GDPR”) and Czech Act No. 110/2019 Coll. is FINUTEA s.r.o., Company ID 28413318, VAT ID CZ28413318, registered office Lipová 476, 251 69 Velké Popovice, Czech Republic, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 13974.
Contact for personal data questions: marketing@kontio.cz, +420 777 565 102. We have not appointed a data protection officer, as the law does not require us to.
2. What data we process, why and for how long
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Handling your inquiry and preparing a quote | name, email or phone, message; optionally building type and scope, timing, region, municipality, plot, building permit | steps prior to a contract (Art. 6(1)(b)) | 2 years from the last contact if no contract is concluded |
| AI chat on the website | chat messages, possibly name and contact details | steps prior to a contract; legitimate interest in improving answers (points b and f) | 1 year |
| Concluding and performing a contract | identification and contact details, building site address, project details | performance of a contract (point b) | for the term of the contract, warranty and limitation period |
| Accounting and tax obligations | data on invoices and accounting records | legal obligation (point c) | as required by accounting and tax law (up to 10 years) |
| Protection of legal claims | communication and project documentation | legitimate interest (point f) | for the limitation period |
| Measuring traffic and ads (Google Analytics 4, Google Ads) | pseudonymous website usage data, cookies | consent (point a) | see the Cookie policy |
Chat messages are processed by the Google Gemini language model via the Vercel AI Gateway service so that we can answer you. Please do not share sensitive information (e.g. about health) in the chat.
Providing your data is voluntary, but without contact details we cannot answer your inquiry. We do not carry out automated decision-making or profiling with legal effects.
We only send marketing messages (such as a newsletter) with your consent, or to existing customers under Czech Act No. 480/2004 Coll.; you can unsubscribe at any time.
3. Who we share data with
- Vercel Inc. — website hosting, inquiry database and the AI Gateway service for the chat
- Neon Inc. — operation of the inquiry database (via Vercel)
- Resend (Plus Five Five, Inc.) — sending email notifications about inquiries
- Google Ireland Ltd. / Google LLC — the Gemini language model for the AI chat; Google Tag Manager, Analytics 4 and Ads (only after cookie consent)
- accountants and legal advisers bound by confidentiality
- Kontiotuote Oy (the KONTIO manufacturer, Finland) — your name and the building site from the inquiry, to prepare a quote; construction partners only where needed to prepare a quote or build the house
4. Transfers outside the EU
Vercel, Neon, Resend and Google may also process data in the USA. Transfers rely on the EU–US Data Privacy Framework or on standard contractual clauses approved by the European Commission.
5. Your rights
You have the right to access your data, to have it corrected or erased, to restrict processing, to data portability, to object to processing based on legitimate interest and to withdraw consent at any time (Art. 15–21 GDPR). To exercise your rights, email marketing@kontio.cz; we will reply within one month.
You can lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz.
6. Security and changes
We protect your data with technical and organisational measures (encrypted HTTPS connection, access to the inquiry database for authorised persons only). We may update this policy; the current version is always on this page.
Effective from 9 November 2026